Xuralux To Place Its Emphasis On Customer Experience And Support
(EMAILWIRE.COM, April 18, 2015 ) Glendale, CA -- Xuralux, a new cellphone accessory company, places its greatest emphasis on customer experience and support. Recently launched at the beginning of this year, Xuralux's first product is a tempered glass iPhone 6 screen protector and it has now released its second product, an IPhone 6 clear case. After receiving a great deal of traffic from its first product, keeping their promise of superb customer satisfaction remained their number one goal.
According to Mark Smith, Senior Manager of data and analytics at Xuralux, customer service "has to be the priority, otherwise what's the point? We plan on being in business for a long time and that means treating our customers as they deserve so they know they can come back to us for answers and new products."
From salesforce.com, "after a positive customer experience, 69% of Americans would recommend that company to others [and] following a negative customer experience, 58% of Americans would never use that company again." Smith says, "we're becoming a brand, and a brand that delivers excellence."
Xuralux's new product is For sale on Amazon and comes with a Lifetime Guarantee. The case is specifically designed for the iPhone 6 with front raised edges to also help protect the screen. The case is made of a durable, yet flexible crystal clear and scratch resistant material. The case helps protect the iPhone 6, while still allowing the features of the phone to be seen. The product also comes with a lifetime guarantee.
One Xuralux customer claims, "This is such a great product to have. Their customer service is so friendly and is always making sure that their customers are happy with the products they purchased." And another said that, "[he] loved the way [Xuralux] ha[s] guided me in ordering the product to helping me on how to put it on my phone, also they have sent another email asking whether I have any problems."
Xuralux is a cell phone accessory company currently specializing in an IPhone 6 clear case.
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